Welcome to the Sklaire FAQ Page
We’re here to provide clarity, support, and confidence in every step of your self-care journey. Below, you'll find answers to the most common questions. Need more help? Feel free to reach out — we’re here for you.
Delivery Area: We currently ship within the Netherlands.
Future Expansion: We are considering expanding our delivery areas.
Processing Time: Orders are processed within 0-1 business days, Monday to Friday.
Cut-off Time: Orders placed before 17:00 (GMT+01:00) Central European Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
Estimated Delivery: Orders typically arrive within 1-2 business days after processing, depending on the destination.
No Shipping Days: Orders are not processed on weekends or public holidays.
Yes we offer free shipping the Netherlands.
Sklaire is a Dutch webshop, headquartered in Eindhoven. We operate exclusively online to keep our products accessible and our prices fair.
No worries — we’ll make it right.
If your product arrives damaged, incorrect, or defective, please contact us within 14 days. We'll cover the return costs and send a replacement or issue a refund as preferred.
Yes. You may cancel your order within 2 hours by emailing us at hello@sklaire.com
We offer 14-day returns. Items must be unused, in their original condition, and returned with packaging. For full details, see our Return Policy.
Defective products: We will cover the cost of returns for defective products.
Change of mind or incorrect choice: Return shipping is at your own expense.
Email hello@sklaire.com with your order number and reason for return.
Follow the return instructions in our response.
Drop off the package at your nearest carrier.
Once we receive your order, refunds are processed within 10 days.
Yes. If you’d like to swap for a different size, color, or product, just contact us and we’ll guide you through the process.
Once your order ships, you’ll receive a tracking number via email. You can also track your shipment via our Order Tracking page.
No, we currently only ship in the Netherlands.
Yes. All purchases can be returned within 14 days. If something’s not right, we’ll help you. On our products there's a standard warranty of 2 years.
Yes — whether you're purchasing for a salon, hotel, or gifting event, we’re happy to help. Contact us directly for bulk order inquiries.
You can reach us anytime at:
📧 hello@sklaire.com
Phone: +31 85 060 0969
🕘 Monday–Friday, 09:00 – 17:00 CET (Amsterdam time)
We respond within 24 hours.
Sklaire
📍 Address: Torenallee 101, 5617BR Eindhoven, North Brabant, the Netherlands.
🛍️ www.sklaire.com
